When You Need an Ambulance

Call an ambulance when someone is:

  • Having trouble breathing or breathing strangely
  • Unconscious, having seizures or appears inappropriately drowsy.
  • Having chest pain or discomfort; the chest pain may or may not spread to the arms, neck and jaw.
  • Experiencing pain in the neck or back after a recent injury.
  • Having trouble speaking, slurred speech, blurry vision or appears confused.
  • Experiencing tingling, numbness or inability to move the arms or legs.
  • Experiencing persistent pain in the abdomen or is vomiting or passing blood.
  • Suffering from an injury to the ankle, knee or hip that would be made worse by being moved

When you call 911, the dispatcher will ask you:

  • The exact location of the emergency
  • Symptoms of the person who needs help
  • Your name and the number from which you are calling
  • To stay on the phone until the dispatcher hangs up first

Before the ambulance arrives:

  • Make sure everyone stays safe
  • Turn the porch light on, unlock the front door, and put pets in a closed room
  • If possible, have someone meet the ambulance in front of the building—especially if the location is hard to find
  • Do not move an injured person unless absolutely necessary.

The ambulance crew will want to know:

  • What happened, when it happened, has it happened before
  • Patient’s age, medical history, medicines taken, allergies
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