Clinical Patient Advocate
Phone: (406) 447-2566
The St. Peter’s Clinical Patient Advocate ensures that patient and family concerns are heard and addressed appropriately and immediately. The Patient Advocate investigates and follows up with hospital staff to facilitate the resolution of issues for the purpose of maximizing patient satisfaction. This two-way communication demonstrates the commitment of St. Peter’s to its patients.
The Patient Advocate understands health care and its best practices, and strives to help make sure patients understand what treatment they are receiving and why. The Patient Advocate rounds with patients to ensure they are having a good stay. If there are issues, the Patient Advocate endeavors to resolve them immediately. If an issue cannot be immediately resolved, the Patient Advocate investigates it and contacts the patient later with the findings.
At a patient’s request the Patient Advocate will become involved in improving communication, assessing information, addressing concerns and resolving difficulties such as scheduling problems or wait-time issues. The Patient Advocate can also respond to patient rights questions, assist with billing problems related to care, and physician and treatment-related issues.
The Patient Advocate will gladly assist if you are experiencing difficulty during your hospital stay or visit or if you have questions or concerns about any aspect of care or service. St. Peter’s realizes hospitalization and illness can be very stressful and disruptive for the patient and family. Bringing requests, concerns, or complaints to the Patient Advocate is not viewed as complaining or making waves. It is viewed as appropriately using a resource that is in place.
The ultimate goal of the Patient Advocate is for better communication between the patient and hospital so each patient is confident that he or she is receiving good care. To that end, the Patient Advocate hosts periodic community forums for the public to voice any concerns they may have.
Contact the Patient Advocate when you do not know whom to ask for help or if your request for assistance has been refused by others. Confidentiality is highly respected and maintained; the focus is on the best interest of the patient.